PALS First time or Expired Student Policies
1. Prerequisites
•â€¯Must have a current, valid BLS certification before the start of class.
•â€¯Recommended to review the AHA PALS Provider Manual prior to class.
2. Attendance
•â€¯Arrive 10–15 minutes early for check-in.
•â€¯Students arriving more than 15 minutes late will not be admitted and must reschedule (rescheduling fees may apply).
•â€¯Full attendance is required to receive certification.
3. Course Preparation
•â€¯Bring a valid photo ID.
•â€¯Bring your current BLS card (physical or digital copy).
•â€¯Complete pre-course self-assessment.
4. Refunds & Cancellations
•â€¯Cancellations made 72+ hours before class receive a full refund minus any book/shipping fees.
•â€¯Cancellations made less than 72 hours before class are non-refundable.
•â€¯No-shows forfeit all fees and must re-register.
5. Rescheduling
•â€¯Requests to reschedule must be made at least 48 hours before class.
•â€¯A rescheduling fee may apply.
6. Conduct
•â€¯Disruptive or disrespectful behavior will result in removal from class without a refund.
•â€¯No recording of the class without instructor permission.
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7. Certification
•â€¯Successful completion of the written exam and skills check is required to earn your PALS card. •â€¯Certification is valid for 2 years from the issue date.
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8. E Cards
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I understand eCards are issued within 24-48 hours after successful course completion.
PALS Renewal Student Policies
1. BLS Requirement
You must hold a current, valid BLS certification before attending your PALS renewal course. \
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2. Proof of Certification
– You must upload your current PALS card at the time of registration. 3. Attendance
– You must arrive on time. Students arriving more than 15 minutes late may not be admitted and will need to reschedule at their own expense.
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4. Preparation
You are expected to review the PALS Provider Manual and complete any required precourse work before class.
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5. Refunds
Cancellations made at least 72 hours before the scheduled class will receive a full refund (minus any processing fees).
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6. Rescheduling
Rescheduling requests made less than 72 hours before the class start time may be subject to a rescheduling fee.
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7. No-Show Policy
No-shows forfeit their course fee and must register again to attend a future class.
8. E Cards
eCards are issued within 24-48 hours after successful course completion.